privacy policy

our website privacy policy

Effective Date: 01/01/2025

At Beyond The Nest Nursery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website.

1. Who We Are

Beyond The Nest Nursery operates this website to provide information about our nursery services and to facilitate enquiries. If you have any questions about this policy, you can contact us at: hello@beyondthenest.co.uk

2. What Data We Collect

We may collect and process the following personal data:

Personal details (e.g., name, email address, phone number) when you submit an enquiry through our website.
Technical data (e.g., IP address, browser type, and device information) to improve our website performance.
Cookies and tracking data to enhance user experience (see our Cookies Policy for details).

3. How We Use Your Data

We use the data we collect for the following purposes:

To respond to enquiries and provide relevant information about our nursery services.
To improve our website functionality and user experience.
To ensure the security and integrity of our website.
To comply with legal and regulatory requirements.

4. Legal Basis for Processing Data

We process your personal data based on:

Consent – when you provide your details through an enquiry form.
Legitimate interest – to improve our website and respond to enquiries.
Legal obligation – where necessary to comply with legal requirements.

5. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

Service providers who help maintain our website and IT infrastructure.
Legal authorities if required by law or for the protection of rights and safety.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enquiry data is typically retained for up to 12 months.

7. Your Rights

Under UK data protection laws, you have the following rights:

Access – Request a copy of the personal data we hold about you.
Correction – Request correction of inaccurate or incomplete data.
Erasure – Request deletion of your personal data where applicable.
Objection – Object to processing of your data based on legitimate interests.
Data Portability – Request transfer of your data to another service provider where applicable.
Withdraw Consent – Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details above.

8. Data Security

We implement appropriate security measures to protect personal data from unauthorised access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytical data. For more details, please refer to our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Complaints

If you have concerns about our use of your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

By using our website, you acknowledge that you have read and understood this Privacy Policy.